Terms and Conditions

Applicable law:
​This website, including these legal notices, shall be governed by and construed in accordance with English law.

1- DROPPING OFF ITEMS
You will be given either a till ticket or e-Ticket . Check the ticket order as count and description is final.
If you believe the  depreciated value of your garment/item exceeds 10 times our service  charge, please declare the value. In which case the garment/item will be  serviced at 1/10th of the declared value of the item.
We will require a  completed and signed Customer Consent Form to authorise the processing  of any item that we consider a risk. We also request this form to be  completed for processing – curtains, rugs, leather and suede, wedding/  beaded/evening dresses, and or other household or non-clothing items.


2-  COLLECTING ITEMS
Lost tickets will require ID, and you will need to sign for the order collected.
Check your order is complete in the shop-no liability for missing items once you leave.
Uncollected items may be  disposed of after 90 days. We will not be held liable for any loss that  you may suffer in such an event.


3-  GENERAL EXCLUSIONS
Sorry but we cannot be liable for:
(a) Any item which  suffers colour loss / shrinkage/ damage, during the cleaning process,  whereby the manufacturer’s care label instructions have been adhered to
(b) Any feather / down filled item
(c) Any accessory  attached to or contained within any item. An “accessory” means (but is  not limited to) belts, buckles, buttons, broaches, beading, painted  logos, leather trims, furs, signs, zips, hoods, collars and inner  linings.
(d) Any item which is damaged by any accessory on that item
(e) Any ink marks left behind by our poly-marking label system
(f) In the event that  any garment / item is lost / damaged by us and is part of a set E.G. two  piece suit / furnishings / curtains / upholstery / laundry, We will  only compensate for that lost / damaged item that is documented on the  customers ticket. We will not compensate for retrospective value of set  loss / damage.
(g) Any item that does not show cleaning instructions
(h) Any item that has deliberate crinkles or creased effects on the fabric which are removed during our cleaning process
(i) Any item with faulty adhesives or interfacing which leave a mark after cleaning
(j) Any item which, due  to wear and tear or due to its integral nature, is unable to withstand  an industrial laundered or dry-cleaned process
(k) Curtains, blinds  – For the avoidance of doubt we are not responsible for the following :
– Glued-on trims – many  adhesives will not withstand the solvents used in cleaning, especially  if affected by exposure to light or if more than one year old  – Tassels – these may have been weakened by the effects of light  – Tie-backs – many of these are not  designed to be dry-cleaned. Some are stiffened with plastic liners and  often glued during make-up for ease of manufacture  – Weights in the bottoms of curtains –  these can be small, round, lead weights or chains that can do untold  damage during cleaning as they are smashed against the cage sides during  the tumbling action. Customer must remove if possible  – Swags and tails – these are often cut on the cross (bias) to aid the drape. They can be pulled out of shape during cleaning.  – Silver and gold painted designs – most  pigments only adhere lightly to the surface of the fabric and can be  lost during cleaning. Some may survive the first or second clean, but  loss can be progressive over each clean, depending on the amount of  mechanical action they are subjected to. Please be aware we are not  responsible for this loss  – Flocked velvet may change in nature and become hardened  – Watermarks contained within the fabric – May not be possible to be removed during cleaning  – Old or Poor Stitching – May loosen during cleaning  – Weakened Fabric as a result of ultra  violet light exposure – May only be noticeable after they are taken  down. Weak fabric may be damaged during cleaning  – Shrinkage – In the cleaning process may  be up to 10%. Stretching post-cleaning may restore some of this length,  but they may relax over time.
(l) Household items (duvets, bedspreads, upholstery covers), leather and suede items
Please note that  adhesives, defects and faults which were previously camouflaged in  manufacture may become more apparent after the cleaning process, and  although every care is taken, we cannot always disguise natural flaws or  totally remove adhesives, or stretching techniques employed by the  manufacturer. These items may “age” after cleaning. All items are  therefore only accepted by us for cleaning at your own risk.


4- CUSTOMER SERVICE
In the unlikely event  you are not satisfied, please return the item to the branch with the  receipt, ensuring it is returned unworn / unused with the original  packaging. You will receive a Customer Service Form that must be fully  completed. Failure to do so will invalidate any potential complaint.
Please notify us of any  such complaints within 48 hours from collecting your item. After those  48 hours we will not be responsible for any such claims.


5- CLAIMS
Liability for any reason (including, but not limited to, lost or damaged items) is limited to the lesser of 10 times the cleaning cost or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines.


We will not be liable for any item(s) not collected more than 90 days after dropping-off such item(s) with us.


– Any claim settled by us will be on condition that it is accepted by you as full and final settlement
– We will not be liable for any damage which is not related to or caused by the cleaning process
– We will not be liable for any claim which is excluded under the General Exclusions paragraph above or if you haven’t followed the process for making a claim under the Customer Service paragraph above
– We follow the Textile Service Association (TSA) industry guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of the item(s) prior to any compensation being paid out. We will apply a depreciated value to the item(s) as set out by the TSA guidelines.
– If there is doubt as to the cause of damage to any item then an independent third party will be appointed by the Laundry Technology Centre. The result of such analysis will be final and will form the basis for any compensation due. The costs of any such analysis shall be paid for by the party which the Laundry Technology Centre determines is liable.


6- OTHER
We reserve the right to amend these Terms & Conditions without notice. New Terms & Conditions will be made available in our shops and on our web site.


These Terms & Conditions do not affect your statutory rights.